Our report on the Motor Claims and Vehicle body repair market 2024-2025, provides extensive and in-depth coverage of the market challenges including repair volume, cost, and dynamics.

As in our previous reports, our comprehensive analysis and commentary seek to consider trends in the market and forecast using researched data.

Our internationally recognised report is of interest to: motor insurance companies, vehicle manufacturers, bodyshop networks, bodyshop groups, paint and distribution companies plus other product manufacturers within the supply chain, trade bodies and media.

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What’s in the Report?

 

Contents

Section 1 – Preface page 6
Section 2 – Executive Summary page 11
Section 3 – Report Partners and Sponsors page 14
Section 4 – Economic Background and Market Developments page 18
Section 5 – Automotive Background and Market Development page 63
Section 6 – Electric Vehicles Focus page 102
Section 7 – Repair Market Size and Trends page 114
Section 8 – Repairs by Vehicle Make and fuel type page 156
Section 9 – Motor Insurance Market Trends page 171
Section 10 – Sustainability in the Motor Insurance Supply Chain page 209
Section 11 – Vehicle Repair Trends page 232
Section 12 – Claims Market Trends page 249
Section 13 – References page 257
Appendix – Example monthly snapshot report, accessible with subscription page 264

 

Figure references

Figure 1 – Consumer confidence in. new car purchases Q3 2023
Figure 2 – UK GDP quarterly trend, 2017-2024
Figure 2a– UK GDP quarterly trend, 2018 to 2023
Figure 3 – UK GDP quarterly trend, over 20 years & 5 years
Figure 4 – Contributions to GDP growth Q2 2024
Figure 5 – Global Outlook (G7) – GDP growth 2023-2024
Figure 6 – G7 comparison of ‘Real GDP’ growth since pandemic 2019
Figure 7 – UK monthly unemployment rate, 2020- 2024 (all people)
Figure 8 – UK Employed, Unemployed, Inactive, 2023-2024
Figure 9 – Percentage of the UK Car Parc with level 2 ADAS
Figure 10– Forecast gap between EVs on UK roads and EV technicians.
Figure 11 – Average earnings – Automotive
Figure 12 – CPI, CPIH, OOH 2014 to 2024
Figure 13 – CPI, CPIH, OOH – Rolling 12 months
Figure 14 – CPIH and its relation to Transport and Fuel costs 2014-2024
Figure 15 – Impacts on inflation 2022 – 2024.
Figure 16 – CPI Outturns vs projection 2022-2024
Figure 16a – CPI projection 2024-2027
Figure 17 – Permanent Migration movements
Figure 18 – Global Debt trends
Figure 19 – Global Defence trend
Figure 20 – Fleet – Private New car sales mix
Figure 21 – ICE vs AFV 2024 YTD
Figure 22 – Number of New Zero emission registrations 2018-2023
Figure 24– BEV Sales prices
Figure 25 – Revised SMMT New Car Sales position 2016-2025
Figure 26 – ICE vs. EV New Car Registrations 2016-2023
Figure 27 – 2023 vs 2022 Registrations by brand
Figure 28 – 2024 Market Cap -Most valuable brands
Figure 29 – Approximate length of car ownership, 2003 to 2023
Figure 30 – Likelihood to purchase a new car in the next 12 months.
Figure 31 – Type of Car likely to purchase in the next 12 months.
Figure 33 – Consumer car finance trends, 2019 to 2024
Figure 34 – Household Car Availability 2002-2023 (Dept. of Transport)
Figure 35 – Driving license numbers 2003-2023 UK
Figure 36 – Driving licence numbers by age group 2003-2023 UK
Figure 37 – Number of trips and distance per person, per year (UK)
Figure 38 – Average number of trips by length, as car driver 2002-2023 (UK)
Figure 39 – Trips, per person, by purpose 2003-2023
Figure 40 – Commuting type of trip 2013 vs 2023
Figure 41 – Average miles driven 2003-2023 (cars & vans)
Figure 42 – Average commuter distance travelled 2003-2023
Figure 43 – Time of day trips taken 2003- 2023 comparisons
Figure 44 – Reported Collisions by year – Wales
Figure 45 – Vehicle ownership 2014-2023 (cars)
Figure 46 – Frequency of Insurance directed vehicle repairs vs vehicles in car parc
Figure 47 – Types of cars in household 2024 survey
Figure 48 – Cars under consideration for purchase in the next 12-months
Figure 49 – Largest independent Bodyshop by annualised turnover £m 2023
Figure 49a – Largest independent Bodyshop by annualised turnover £m Top 10
Figure 50 – Largest independent Bodyshop annualised turnover £m Top 10 2018
Figure 51 – Total number of primary body shops over the last decade
Figure 52 – Capacity vs. Demand in the UK Repair market 2009-2024 (Est)
Figure 53 – Ratio of Demand vs Capacity 2010-2024
Figure 54 – Repair volumes 2022, 2023, 2024 by vehicle age New to 8 years
Figure 54a – Repair volume differences 2024 vs 2022 by vehicle age – 0 to 8 years
Figure 55 – Trend – New car sales vs. insurance repair estimate volumes (pre and post pandemic)
Figure 56 – Repair volumes (insurance estimates) 2022-2024
Figure 57 – ARC vs PAV for both Repair and Total Loss Estimates 2021-2024
Figure 58– Insurance directed repair estimates volumes 2014-2024
Figure 59 – Audatex / CAPS transaction trends
Figure 60 – Repair volumes work provision splits 2014-2024
Figure 61 – UK Car Body Repair Market Value (estimated)
Figure 62 – Consumer choices when damaging vehicle
Figure 63 – Ave. repair volume and cost breakdown for car and LCV, 2013–2024
Figure 64 – Segmentation of repair values (net) 2013-2025(Est)
Figure 64a – Segmentation of repair market by percentage of repair cost 2013-24
Figure 65 – Labour rate charged (Car and LCV), 2013–2024
Figure 66 – Repair Cost 2004 to 2024 vs. Repair Cost if RPI annual increase
Figure 67 – Repair Cost inflation vs CPI 2022 to 2024
Figure 68 – Global Shipping Reliability 2020-2024
Figure 69 – Parts shipping time 2020-2024 & Percentage of jobs missing 1 or more parts.
Figure 70 – Trends showing the changing cycle times 2021-2022
Figure 71 – Trends showing the changing cycle times 2023-2024
Figure 72 – Year on Year average repair cost increases 2018 vs 2024 by marque
Figure 73 – Analysis of car repair volume by vehicle manufacturer 2023-2024
Figure 74 – Average segmented car repair costs by vehicle manufacturer (£) 2024
Figure 75 – Labour charge-out rates and repair times by selected vehicle marques, 2021,2023,2024 comparisons
Figure 76 – BEV vs ICE vehicles Average Repair cost (vehicles <36 mths old)
Figure 77 – BEV vs ICE Top 7 replaced parts (repair estimates August 2024 YTD)
Figure 78 – BEV vs ICE Top 7 repaired parts (repair estimates August 2024 YTD)
Figure 79 – BEV repair cost analysis (5 key marques & ALL BEV’s)
Figure 80 – Change in BEV ARC 2024 vs 2023 by marque
Figure 81 – BEV repair cost Top 20 by volume 2023
Figure 82 – BEV repair cost Top 20 by volume 2024
Figure 83 – EV volume and cost trends – last 12 months
Figure 84 – Leading UK motor insurance companies by GWP 2022 vs 2023
Figure 85 – Top 5 complained about categories Q1 2023 vs Q1 2024
Figure 86 – Motor insurance complaints submitted to the Financial Ombudsman over the last 5 years