Our report on the Motor Claims and Vehicle body repair market 2023-2024, provides extensive and in-depth coverage of the market challenges including repair volume, cost, and dynamics.
As in our previous reports, our comprehensive analysis and commentary seek to consider trends in the market and forecast using researched data.
Our internationally recognised report is of interest to: motor insurance companies, vehicle manufacturers, bodyshop networks, bodyshop groups, paint and distribution companies plus other product manufacturers within the supply chain, trade bodies and media.
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What’s in the Report?
Contents
Section 1 Preface page 6
Section 2 Executive Summary page 11
Section 3 Report Partners and Sponsors page 14
Section 4 Economic Background and Market Developments page 21
Section 5 Automotive Background and Market Development page 69
Section 6 Electric Vehicles Focus page 105
Section 7 Repair Market Size and Trends page 126
Section 8 Repairs by Vehicle Make and fuel type page 175
Section 9 Motor Insurance Market Trends page 188
Section 10 Sustainability in the Supply Chain page 219
Section 11 Vehicle Repair Trends page 231
Section 12 References page 261
Figure references
Figure 1 UK GDP quarterly trend, 1955 to 2023
Figure 1a UK GDP quarterly trend, 2018 to 2023
Figure 2 UK GDP quarterly trend, 2007 to 2023
Figure 3 Contributions to GDP growth 2021-2023
Figure 4 Contributions to GDP growth 2023
Figure 5 G7 comparison of ‘Real GDP’ growth since pandemic 2019
Figure 6 UK monthly unemployment rate, 2007 to 2023
Figure 7 UK Employed, Unemployed, Inactive, 2018 to 2023
Figure 8 UK Employed, Unemployed, Inactive, trends compared to 2018
Figure 9 Forecast gap between EVs on UK roads and EV technicians.
Figure 10 Average earnings and CPI trend, rolling 12-months.
Figure 11 Average earnings and trends – Automotive
Figure 12 Total of economic support given through the pandemic
Figure 13 Consumer Confidence Index 2011-2023
Figure 14 Consumer confidence in. new car purchases Q3 2023
Figure 15 CPI & CPIH 2013 to 2023
Figure 16 CPI, CPIH and Interest rate – Rolling 12 months.
Figure 17 CPIH and its relation to Transport and Fuel costs 2013-2023
Figure 18 Impacts on inflation 2021 – 2023
Figure 19 Economic forecasts
Figure 20 Number of New Zero emission registrations 2018-2023
Figure 21 Household Car Availability 2020-2022 (Dept. of Transport)
Figure 22 Number of trips and distance per person (UK)
Figure 23 Driving licence-holding in England by age 2002-2022
Figure 24 Commuter trips 2002-2022
Figure 25 Miles driven 2002-2022 (cars)
Figure 26 Miles driven 2002-2022, by vehicle type.
Figure 27 Ratio of repairs vs. car parc 2004-2022
Figure 28 UK Transport statistics COVID-19 mobility trends, last 12-months
Figure 29 Average Road fuel sales 2019-2024 (est)
Figure 30 Percentage of vehicles on UK roads by age
Figure 31 Approximate length of car ownership, 2000 to 2023
Figure 32 Number of licensed vehicles in the car parc (thousands), GB 1994 to Dec 2023
Figure 33 Consumer car finance trends, 2018 to 2023
Figure 34 Number of Vehicle transactions (Used and New)
Figure 35 Revised SMMT New Car Sales position 2016-2025
Figure 36 ICE vs. EV New Car Registrations 2016-2023
Figure 37 2023 vs 2022 Registrations by brand
Figure 38 2023 Market Cap – Most Valuable Brands
Figure 39 Consumer Intelligence Survey respondents
Figure 40 Consumer Intelligence Survey EV switching responses
Figure 41 Total number of primary body shops, 2008 and forecast to 2025 (est.)
Figure 42 Capacity vs. Demand in the UK Repair market as of 2023
Figure 43 Ratio of Demand vs Capacity 2010-2023
Figure 44 Largest independent Bodyshop businesses by annualised turnover £m 2023
Figure 44a Largest independent Bodyshop businesses by annualised turnover £m
Figure 45 Largest franchised dealer Bodyshop businesses by no. of locations 2023
Figure 46 Repair estimates notifications via Audatex 2019, 2022, 2023
Figure 47 Audatex / CAPS transaction trends
Figure 48 Repair volumes by work provision 2007-2023
Figure 49 UK Car Body Repair Market Value (estimated)
Figure 50 Year-on-year average repair cost increases Dec 2022 to Dec 2023
(respective month comparisons)
Figure 51 Segmentation of repair values (net) 2013-2023
Figure 51a Segmentation of repair market by percentage of repair cost 2013-2023
Figure 52 Repair Cost 2013 to 2023 vs. CPI annual increase.
Figure 53 Global Shipping Reliability and Delays 2018 to 2023
Figure 53a Global Shipping Reliability – Rolling 12-months.
Figure 54 Parts shipping time 2020-2023 & Percentage of jobs missing 1 or more parts.
Figure 54a Percentage of jobs with at least 1 part on back order – rolling 3 years
Figure 55 Trends showing the changing cycle times 2021-2023
Figure 56 Trend showing lead, key-to-key and cycle time- Rolling 24-months.
Figure 57 Ave. repair volume and cost breakdown for car and LCV, 2013–2023
Figure 58 Ave. repair cost breakdown (Car and LCV) Audatex repair system, 2013–2023
Figure 58a Labour rate charged (Car and LCV), 2013–2023
Figure 59 Average repair current cost via Audatex compared to index cost as of 2013
Figure 60 Year on Year average repair cost increases 2018 vs 2023 by marque
Figure 61 Analysis of car repair volume by vehicle manufacturer, 2019-2022-2023
Figure 62 Average segmented car repair costs by vehicle manufacturer (£) 2023
Figure 63 Analysis of average car repair costs by vehicle manufacturer 2023
Figure 64 Highest labour charge-out rates and repair times by marque, 2021 vs 2023
Figure 65 Leading UK motor insurance companies by Gross Written Premium 2021-22
Figure 66 Motor insurance complaints submitted to the Financial Ombudsman
Figure 67 Ombudsman resolved Car Insurance Complaints 2019-2023/4 (Q2)